Remember when the gas station attendant filled the tank, cleaned the windshield, took our payment and brought back the change? When the cost of gas sky-rocketed the station owner saved labor costs – and held prices down by “letting” us pump our own gas. Today, we have consoles at our tables in restaurants so we […]

Dear Friends, If it’s spring it must be time for folks in our industry to meet with our platform manufacturers and other users to learn about our equipment updates and how to improve our businesses. It would be difficult to find an industry more sharing than the telephone answering service group. Once upon a time, […]

Once upon a time we believed that 1 of 7 unhappy customers would complain, the rest would quietly leave. We also surmised that the average customer would tell 3 – 5 people when they were thrilled and 12 – 15 when they were upset. That was then. This is now. We have gotten “hardened” to […]

The Association of TeleServices International (ATSI) is pleased to announce that A Quality Answering Service (AQTAS) has qualified for the 24/7 Call Center Certification Gold Award which is an ATSI peer review program focused on call centers’ ability to maintain 99.99 percent Annual Run-Time.