Answering service helps city during power outage crisis
“Power was restored to customers in the Spruce Street area at about 3 a.m., but it took crews until about 5 a.m. or 5:30 a.m. to restore electricity in the Indian Trail area, he said.
When the outage occurred, officials said, the city was in the process of switching to a new after-hours answering service for calls about utility problems. In the meantime, only one person was on duty to answer calls and could not take them all.” Read the article here.
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