“How long do you think it will be until virtually all tier 1 call center agents are replaced by AI bots? I addressed this a bit in my Machine Learning session at last year’s Business Communications Summit. I’ve been discussing the topic with my colleague Dave Michels, and we agree that the impact of artificial […]

“Virtual receptionist provider Conversational, who recently participated in Big Brothers Big Sisters’ community fundraiser Bowl for Kids Sake, has announced a new contest for business owners that will be run on a monthly basis. The contest, in which Conversational asks current business owners to answer the question, “Why Does Your Business Matter?” in one sentence […]

“The Legaltech East 2017 trade show was a big success for Conversational, a virtual receptionist and assistant provider that largely serves solo and small firm attorney clients. Legaltech East 2017 was a huge success according to virtual receptionist and virtual assistant provider Conversational. The company’s executive team, including founder Stephanie Schoolfield, CEO Tanya Lamont, and […]

“No More Phone Tag is a leading medical answering service based out of Westerville specializing in offering call answering services to doctors and their practices. Founded by Walter Lundstrom, they’ve ever since been committed to providing nothing but the best to their clients with the aim of making their customers’ practice a success as they’re […]