We have all heard that truth a hundred times, but never has it made more sense than it did for one of our clients. A fairly new customer, called us with a complaint; his bill was higher than he had anticipated and it seemed to increase every month. “What is going on?” he wondered. We […]

Summer is upon us; our mood changes and we begin thinking about playing hooky from work. That’s okay, indulge yourself a little; you’ve earned it. Whether you are going on a trip, or just swinging the golf clubs for an afternoon, we will be here to take care of business. To assure that you have […]

A newer buzzword being used is “Silo-mentality”. The silo is that pattern we see when each department within a company operates as a stand- alone unit. Often each department has their own goals and boundaries, sees the company only from their perspective. This territorial attitude makes it difficult for employees to understand your customer’s experience […]

Bitcoin is being described as cyber money, virtual currency and cryptocurrency. It is a method of using technology to speed up financial transactions and reporting. Transactions are made with no middle men – meaning, no banks – and no transaction fees! The system works without a central repository or single administrator, they are not tied […]

What? EMV Card?? EMV (the original name for this technology) stands for “Europay, MasterCard and Visa” (the three companies that developed this card with the chip). It is a global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions. These cards have a small metallic square containing an integrated […]