In this age of tightened security, we want you to know we offer “password protection” for your account and your messages. This is not something new; throughout the years we have had many instances where a client has requested that we do not give out messages without first asking for a password. We thought we […]

Hacking is more prevalent than ever before and we are asked to change our passwords so often sometimes WE can’t remember what they are. Keeping a list of the logins, passwords, access codes and account numbers that identify everything from our banking, credit card and financial information to insurance, social media and our phones is […]

“Would it help if we could check the status of a job and let your callers know where things stand?” That was the question one of our agents asked recently when she saw our customer had three status callbacks to make to his clients. His answer was, “Nah, all that info is in my computer; […]

When we say the words, “Order taking” a certain image comes to mind. A catalogue, an order form, putting letters and numbers in boxes to facilitate the purchase of something. Order taking evolved from paper forms, to calling an 800 number, to simply going onto a website, highlighting the items and dragging them to a […]

The Internet exploded in the late 1980s. Then, a tentative vehicle for storing and transferring information, now, connecting billions of people around the world; it’s taken three decades. The blockchain, which drives bitcoin and other cryptocurrencies, is now at that same starting point and will probably balloon in less than ten years. Some call the […]

Looking hard at what we do and why we do it will often result in significant savings. We all know that UPS is one of the cheapest guys in town when it comes to saving money. (That is a compliment.) In 2004 they actually created a navigational program to map driving routes with mostly right […]

If you haven’t been personally introduced to Siri, at least you know about her. She’s fun, she says audacious things if you ask the right question, and she knows just about everything you want to know! Siri is a “Chatbot”, a robot that simulates human conversation, and she may be living in your iPhone. (You […]