We can and should delegate more, but three things stop us: We don’t think anyone can do the task as well as we can. We don’t think through what to delegate and how to do it. We don’t think we have TIME to teach someone else. We would be wrong on all three counts! Delegating […]

Ever stumble upon an unresponsive website on your smartphone? Irritating, right? Trying to decipher the copy made you feel like you were taking a twisted eye exam and you spent more time than you’re comfortable admitting pinching the screen, trying to zero in on the “Contact Us” button. A website is considered “responsive” when its […]

“I’d probably use your services, but I know you’ve got a lot of plumbers on your service, how do I know my calls will come to me and not accidentally go to my competition?” asked a fellow I met at the Chamber meeting. From time to time this question comes up and I can proudly […]

Whenever someone new comes on board, whether an employee or a customer, a great policy is to wait a few weeks and then ask, “Is our service exceeding your expectations? Is there something you don’t understand or that we could do differently that would make our service work better for you?” Such valid questions, and […]