Summer is upon us; our mood changes and we begin thinking about playing hooky from work. That's okay, indulge yourself a little; you've earned it. Whether you are going on a trip, or just swinging the golf clubs for an afternoon, we will be here to take care of business. To assure that you have the best service possible for...
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Encryption is the process of encoding a message or information so that only authorized parties can read it. In our industry we handle Personal Health Information (PHI) which is protected under the HIPAA-HITECH laws, and also credit card information. In certain instances we are required to protect the messages we send to be delivered via the internet (texting, e-mailing, etc.)...
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Check out this article out of the UK touting the benefits of an answering service for your business. “Since everyone requires money, a miss of few pounds in a month is a big loss. Therefore, the services that are offered by the telephone answering service are very important tool when managing time and intensifying your business without any additional charge...
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According to this article on Huffington Post, “While we found only about 1 percent of the patients making an after-hours clinical call suffered harm or discomfort, this is a 2500-fold higher rate than is considered acceptable by other industries. When considering patients who experienced harm or additional pain and suffering, we believe that it is necessary to rethink what is...
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Are you sick of leaving voicemails never knowing if they reach the intended party? If so, an answering service is for you. They can be used for a variety of businesses, check out this article explaining the benefits of answering services for physicians’ offices. “In such difficult situations, answering service proves to be a valuable reckon for the health care...
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Remember when the gas station attendant filled the tank, cleaned the windshield, took our payment and brought back the change? When the cost of gas sky-rocketed the station owner saved labor costs – and held prices down by “letting” us pump our own gas. Today, we have consoles at our tables in restaurants so we can pay for our meals...
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Dear Friends, If it’s spring it must be time for folks in our industry to meet with our platform manufacturers and other users to learn about our equipment updates and how to improve our businesses. It would be difficult to find an industry more sharing than the telephone answering service group. Once upon a time, we each served our own...
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Once upon a time we believed that 1 of 7 unhappy customers would complain, the rest would quietly leave. We also surmised that the average customer would tell 3 - 5 people when they were thrilled and 12 – 15 when they were upset. That was then. This is now. We have gotten “hardened” to poor service and we won’t...
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The Association of TeleServices International (ATSI) is pleased to announce that A Quality Answering Service (AQTAS) has qualified for the 24/7 Call Center Certification Gold Award which is an ATSI peer review program focused on call centers’ ability to maintain 99.99 percent Annual Run-Time.
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IoT or the “Internet of Things”, has become part of our lexicon. It is all about connectivity -as our devices and appliances and all our “things” have learned to communicate. Most of these “things” are synchronized through sensors and machines. The IoT functions through cloud-based applications and interprets and transmits the data coming from a myriad of sources. The IoT...
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