“Frustrated with automated answering machines before you finally get to speak with a customer service representative? When it comes to insurance, you’ll just as likely end up dealing with a robot as a human within three years, according to a survey by Accenture Plc. About two-thirds of insurers already use artificial intelligence-based “virtual assistants,” the consulting firm said in the...
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“Professional Answering Service, Inc. is proud to announce its recent partnership with the online marketing experts at Prospect Genius. Working to generate a robust web presence, this answering service has hired Prospect Genius to develop and promote a new, search engine-optimized website. The goal of this collaboration is to maximize Professional Answering Service, Inc.'s online visibility, making it easier for...
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“How long do you think it will be until virtually all tier 1 call center agents are replaced by AI bots? I addressed this a bit in my Machine Learning session at last year’s Business Communications Summit. I’ve been discussing the topic with my colleague Dave Michels, and we agree that the impact of artificial intelligence on contact center operations...
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“Virtual receptionist provider Conversational, who recently participated in Big Brothers Big Sisters’ community fundraiser Bowl for Kids Sake, has announced a new contest for business owners that will be run on a monthly basis. The contest, in which Conversational asks current business owners to answer the question, “Why Does Your Business Matter?” in one sentence for a chance to win...
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“The Legaltech East 2017 trade show was a big success for Conversational, a virtual receptionist and assistant provider that largely serves solo and small firm attorney clients. Legaltech East 2017 was a huge success according to virtual receptionist and virtual assistant provider Conversational. The company's executive team, including founder Stephanie Schoolfield, CEO Tanya Lamont, and Operations & Sales Manager Tawnya...
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“No More Phone Tag is a leading medical answering service based out of Westerville specializing in offering call answering services to doctors and their practices. Founded by Walter Lundstrom, they've ever since been committed to providing nothing but the best to their clients with the aim of making their customers' practice a success as they're able to provide timely and...
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“As the captain of the ship, you find yourself quite busy handling all the day-to-day operations, including setting up meetings, filling out paperwork, and doing the actual stuff that brings in the big bucks. The struggle is often just figuring out how to do it all at once. It’s often said that the first impression is the strongest, but if...
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“In the business world, an entire day can be spent fielding and directing incoming calls or emails. Although we all love interacting with our customers, clients and other business contacts, staying constantly glued to the phone or laptop responding to inquiries doesn't leave much time for your other responsibilities as a small business owner or manager.” Read more here. Investing...
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“Answering, connecting and reporting on calls are critical to Lawyer.com's matching success. Now, lawyers and law firms can also benefit from Lawyer.com's advanced phone technology and expert team of legal intake specialists. Lawyer.com vows to increase phone answering metrics for speed, professionalism, follow through and reporting, all at substantial savings over in-house receptionists.” Check out the full article here. A...
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“There is no denial to the fact that targeting new audience and maintaining relations with existing customers is one of the most crucial aspects that all business wants to focus on. A business’ approachability has a noticeable impact on the bottom line of the business.” Check out the article here. A Quality Answering Service offers answering services for your business...
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